Shopping Cart

No products in the cart.

Help

Where did you purchase from?

  1. Please make sure that you have Roaming enabled from your phone’s settings,you are not using a VPN (please turn it off) and you have a stable internet connection (mobile data) and not a Wi-Fi connection. If all of the above are checked and you still have an internet connection alert, please walk to a place with better connection. In case you still face problems, please close the app(swipe away) and try again. To check if you have a good internet connection try visiting a well known website like bbc.com
  2. If you are a captain of a team or you are playing alone, tap Create and use the booking reference received by GetYourGuide. It looks like this: GYGXXXXXXXXX. (Capital letters).Choose the region and the purchased city. Choose the language for the whole team. Insert a valid email and a Team Name that you will remember. If you re-install the app for any reason , you can join again by taping ‘Join’ and selecting the team you have already created. Tap Login.
  3.  If more players want to join your team, they have to choose Join and enter the same booking reference as you. In this case you will all play in the same session, with the same language and the app will follow the commands of the 1st person that does an action. For example if Player 1 chose to go to Destination 1 first, while Player 2 chose to go to Destination 2 later, the app will take you all to destination 1.
  4. If you need to create more teams with the same booking reference, the captains of the teams should use different Team Names. The rest of the team players will choose their team after they tap Join . In summary, one team name per team.
  5. Swipe right and read the instructions carefully.
  6. Check your route. You can also view it on a map by taping the Map button.
  7. Customize your route by selecting the starting point you prefer.
  8. Enjoy!
  9. If you still face problems, chat with us!
  1. Please make sure that you have Roaming enabled from your phone’s settings,you are not using a VPN (please turn it off) and you have a stable internet connection (mobile data) and not a Wi-Fi connection. If all of the above are checked and you still have an internet connection alert, please walk to a place with better connection. In case you still face problems, please close the app(swipe away) and try again. To check if you have a good internet connection try visiting a well known website like bbc.com
  2. If you are a captain of a team or you are playing alone, tap Create and use the booking reference received by Viator. It looks like this: VIA-XXXXXXXX or BR-XXXXXXXXXX.(capital letters, include the symbol -)You can find it in your ticket.Choose the region and the purchased city. Choose the language for the whole team. Insert a valid email and a Team Name that you will remember. If you re-install the app for any reason , you can join again by taping ‘Join’ and selecting the team you have already created. Tap Login.
  3.  If more players want to join your team, they have to choose Join and enter the same booking reference as you. In this case you will all play in the same session, with the same language and the app will follow the commands of the 1st person that does an action. For example if Player 1 chose to go to Destination 1 first, while Player 2 chose to go to Destination 2 later, the app will take you all to destination 1.
  4. If you need to create more teams with the same booking reference, the captains of the teams should use different Team Names. The rest of the team players will choose their team after they tap Join . In summary, one team name per team.
  5. Swipe right and read the instructions carefully.
  6. Check your route. You can also view it on a map by taping the Map button.
  7. Customize your route by selecting the starting point you prefer.
  8. Enjoy!
  9. If you still face problems, chat with us!
  10.  
  1. Please make sure that you have Roaming enabled from your phone’s settings, not using a VPN (please turn it off) and you have a stable internet connection (mobile data) and not a Wi-Fi connection. If all of the above are checked and you still have an internet connection alert, please walk to a place with better connection. If you still face problems, please close the app and try again. To check if you have a good internet connection try visiting a well known website like bbc.com
  2. If you are alone, Tap Create Team and use the serial key received via email after your purchase. It looks like this: NVER1234.(capital letters). Choose the region and the purchased city. Choose the language for the whole team. Insert a valid email and a Team Name that you will remember. If you exit the app for any reason , you will have to insert the same Team Name to access your existing activity.
  3. Tap Login. If you are alone, you can start your activity. If more players want to join your team, they have to choose Join Team and enter the same Serial with you. In this case you will all play in the same session, with the same language and the app will follow the commands of the 1st person done an action. For example if Player 1 chose the destination 1 and player 2 chose the destination 2, then the app will take you all to destination 1.
  4. If you need to create more teams ,  the captains should use different serials. The rest of the team players will use their team’s serial and select their team. In summary, one serial per team.
  5. Swipe right and read carefully the instructions.
  6. Check your route and tap the overview Map button.
  7. Customize your route by checking any starting point you want.
  8. Enjoy!
  9. If you still face problems, chat with us!
  1. Please make sure that you have Roaming enabled from your phone’s settings, not using a VPN (please turn it off) and you have a stable internet connection (mobile data) and not a Wi-Fi connection. If all of the above are checked and you still have an internet connection alert, please walk to a place with better connection. If you still face problems, please close the app and try again. To check if you have a good internet connection try visiting a well known website like bbc.com
  2. If you are alone, Tap Create Team and use the serial key received via email after your purchase. It looks like this: NVER1234. (capital letters).Choose the region and the purchased city. Choose the language for the whole team. Insert a valid email and a Team Name that you will remember. If you exit the app for any reason , you will have to insert the same Team Name to access your existing activity.
  3. Tap Login. If you are alone, you can start your activity. If more players want to join your team, they have to choose Join Team and enter the same Serial with you. In this case you will all play in the same session, with the same language and the app will follow the commands of the 1st person done an action. For example if Player 1 chose the destination 1 and player 2 chose the destination 2, then the app will take you all to destination 1.
  4. If you need to create more teams ,  the captains should use different serials. The rest of the team players will use their team’s serial and select their team. In summary, one serial per team.
  5. Swipe right and read carefully the instructions.
  6. Check your route and tap the overview Map button.
  7. Customize your route by checking any starting point you want.
  8. Enjoy!
  9. If you still face problems, chat with us!
  10.  

Choose this option Only if you haven’t purchased an activity yet. This will redirect you to the in-app store.