Our refund policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
We always want you to have the best experience possible. If you are not satisfied with your activity after it has been completed, we will work to make it right! We do not provide refunds for foul weather, street closures, attraction closures or renovations or other issues out of our control. The reason for the refund has to be strong, for example, we do not offer a refund if you claim that you did not manage to do the activity. Also for technical reasons, if you did not contact our support first. However we can change your ticket for another city in this case.
We do not give a refund for unused tickets. Our tickets are valid for up to 365 days when you purchase through our website. In any case that a problem has occured, you have to contact our support team first, which is available 24/7. Otherwise, a refund cannot be issued.
3rd Party Vendors
Our team is unable to manually refund 3rd party vouchers. We are happy to work with you and the third party; however, since we don’t have access to their system you must reach out directly to the third party.